Privacy Policy

To run your account, we collect:

• Your email address and password (handled by our authentication provider, Supabase — we never see or store your raw password)
• The documents you upload or import, and the text we extract from them
• The characters, locations, events, and other entities LoreVault identifies in your documents
• Basic account metadata: when you signed up, your subscription plan, and usage counts (like how many extractions you've run today) used to enforce plan limits

We don't collect more than this. There is no tracking pixel, no ad network, no analytics that profiles you across other sites.

Your account data, documents, and extracted entities are stored in our database, hosted by Supabase, with row-level security policies that restrict every record to the account that owns it — enforced at the database level, not just in application code.

When you upload a document, its text is sent to Anthropic's API to extract characters, locations, and other entities. That text is processed to generate the extraction and is not used by Anthropic to train models. We don't store your document text or extracted entities anywhere outside of our Supabase database.

Nobody but you can see your projects, documents, or extracted entities — there is no sharing, no public profile, and no team or collaborator access in the current version of LoreVault. If that changes in a future release, it will be opt-in, not on by default.

Subscription billing is handled entirely by Stripe. We never receive or store your card number — Stripe processes the payment and tells us only your subscription status, renewal date, and a customer ID we use to manage your plan.

You can cancel your Pro subscription at any time from the billing page in your account. Canceling stops future billing — you keep Pro access until the end of the period you've already paid for, then your account moves back to the Free plan automatically. We don't issue partial refunds for unused time. Canceling never deletes your data; your projects and documents stay exactly as they are, just subject to Free plan limits going forward.

You can delete a vault (and everything in it) at any time from Settings. To delete your account entirely, contact us at the email below — we handle full account deletion manually to make sure nothing is removed by mistake.

Reach us at hello@lorevault.app with any questions about this policy or your data.